All Speakers Speaker Lucía Martínez Álvarez Position: CIO Company: AR Hotels and Resorts Since early 2022, I have been serving as the Chief Information Officer (CIO) at AR Hotels & Resorts, where I lead the digital transformation and technology strategy for the group. In early 2024, I took on the additional role of VP Information Technology at WAM Global, a professional services firm specializing in CRM, eCommerce, and marketing projects. My dual roles allow me to combine strategic leadership with hands-on technical expertise in delivering cutting-edge solutions across industries. Sessions Tue 10 Jun 16:30 - 17:00 Auditorium 2 Premium VIP Pass Tourism and Hospitality Hospitality reimagined: Digital trends redefining guest experiences Wed 11 Jun 10:40 - 11:20 Retail Tech Fest Auditorium All type of tickets Retail Tech Fest Beyond the Bot: Intelligent Virtual Assistants and the Future of Customer Service